Although, to be honest, the page linked from the Redis site (http://www.pivotal.io/big-data/redis) doesn't seem to have much to say on the matter. Looks like an ad for their cloud platform, and I wouldn't have guessed they offer support for Redis itself.
At the coalface, Pivotal also includes Pivotal Labs (for whom I work and from which the larger company took its name), which includes people who've done a lot of production Redis work.
And we can always ask Salvatore for a tip if we get stuck.
Similarly, I have access to Hadoop, Gemfire, Greenplum, Cloud Foundry, RabbitMQ or Spring devs for help. Being inside the same tent is nifty.
Besides Pivotal's commercial support for Redis (which, from what I've heard, is superb) there are also at least two hardcore Redis community members who're providing professional support for Redis deployments - for more details, contact Michel Martens and Damian Janowski.
Redis Labs, my employer, is also heavily into Redis (duh) so naturally we give support for our product line that consists of a Redis on-prem solution and a cloud service.
I see you guys have a service offering on PWS. Nifty.
As for goodness @ the Pivotal site, this is one of my favorite - dying to see it grow: https://support.pivotal.io/hc/en-us/categories/200308268-Ope...