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>They then got complacent upon the business side and then ended up going in a panic as they used the share price as a indicator and not feedback of how things were going and with that had extra delays in seeing what was wrong.

What does share price as an indicator and not feedback mean?

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Means people would tell managment things were wrong and they would ignore it as the share price was doing well. So instead of using metrics to gauge how well they did they were in effect ignoring those and going the share price is alright, have another beer.

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