Ask HN: Does your startup provide stock options to customer service?

Does your startup provide stock options to customer service staff? We obviously do to engineers and managers, but we're having some debate about customer service. Our company is about 25 professionals and 35 customer service, and we just closed a large Series A. Do you do the same 4 year monthly vesting with a 1 year cliff for everyone? Do you know if Google, AWS, and other big companies offer options for customer service staff?

Finally, in terms of managing paperwork, vesting schedules, etc. what SaaS platform do you recommend?

(Sorry for the throwaway account, but I needed to be able to ask this question anonymously.)