And his condescending tone it pretty obvious to me, in http://s.natalian.org/2015-06-17/7days.pdf (but maybe these are just cultural differences ;])
That link http://dabase.com/blog/Hiveage_grievances/ is not bad publicity, the reaction to it is.
One thing is obvious, their export functionality would definitely keep me from using their service...
There are to less business that say NO to customers, when what they are asking for is not in the vision of the company.
Some businesses (people) will deflect your negativity and work to find your message. Others will argue back. Most will ignore you. All would be happier if you'd chill out, or go away.
When you show that you're not going away, and not going to get nicer, some businesses will fire you as a customer. I think that's all that happened here.