Reddit’s Ellen Pao and Alexis Ohanian Explain Site Shut Down
time.com
time.com
This article just feels like a fluff piece or something. They're all "Sorry. We'll learn from our mistakes... just look, the mods set the big subreddits public again!". I have an inkling that a similar situation happened years back between AMA and admins. (correct me if I'm wrong)
For people whose lives revolve around Reddit, I was completely lost for words when I saw this: https://www.reddit.com/r/SubredditDrama/comments/3bwgjf/riam... (kn0thing is Alexis Ohanian) all I could wonder was whether he'd not realised how serious things actually were, or whether he simply didn't care -- I felt those comments were adding a hell of a lot more fuel to an already raging inferno.
I also haven't really seen much in the way of... an explanation from them. Just, "Sorry. We'll do better. We'll even... set up an email contact!!" that's not exactly much.
So the good thing is, they've learned not to do that again, obviously.
However, by explanation, I definitely don't mean why Victoria was let go, but how the hell they dropped the ball big time? She was obviously a very important, yet vital figure on Reddit as per the community themselves so how did the decision to terminate her not factor in the whole "We need to make sure we've got a replacement immediately/let people know what we're doing to minimise this" (or even better, not have such a big part of the community riding on just one pair of shoulders! bottleneck much?)
The most telling is from /r/books I think, where the mods are freaking out because they've got half a dozen mostly famous book authors showing up to do an AMA soon, and they have absolutely _no_ idea how to get in touch with them/their agents. This sucks a lot for those people who're helping that subreddit, voluntarily etc. To be stranded like that, is a pretty crappy situation to be in -- especially considering how Reddit needs them, and needs the content produced by the authors/AMA/questions etc.
Apology template: "Hey Reddit, we're really sorry for dropping the ball with this whole incident, really! Don't kill us! We've realised that we handled this all wrong, and most of all we're stupid for not listening to the moderators of the bigger subreddits! We'd like to say sorry again. Tomorrow, we'll have our new blog post up, detailing our plan for Talent Director(s), and Community Subreddit Director who'll be in charge of helping fulfil your moderator dreams!"
Heh, but seriously -- I am surprised they're not 'catering' to their audience (even if they're carrying pitch forks). I'm not sure I'd recommend my apology letter though, but has to be better than "Sorry. Anyway, those big subreddits are back. I promise we didn't blackmail anyone" (not saying they did...)
"Over the years we've evolved a business model that depends heavily on hundreds of volunteers who work in exchange for site privileges like banning people they don't like. Some of these volunteers became upset yesterday. We're still rich, they still have nowhere else to go."
It might not be a lifechanging amount. But having an extra $1,000,000 in the bank might be enough to buy some popcorn that tastes good?
Ohanian, who has tight bond with the community, ...
I haven't paid much attention to Reddit until this fiasco, but from what I read there yesterday and today, "tight bond" must mean "detested" or "reviled". Or maybe that's just from a vocal 1%, the other 99% don't care or don't think that way?