Hacker News Reader

Very little news about this on Google News, but heard over the local Chicago ABC affiliate that the FAA attributed this to an "automation error"

Edit: And its Twitter account has been relatively inactive, with more than 30 minutes since the last reply-to or general tweet...presumably a lot complaining tweets have come in in the last 30 minutes https://twitter.com/united/with_replies

View on HN

Just a minute ago they tweeted about it: https://twitter.com/united/status/618769524544942081

Took them until just now to go "oh, we should probably post something that isn't a @reply".

https://twitter.com/united/status/618777538865799168

I bet they could have saved themselves untold numbers of telephone calls in the support queue, and thousands of in-person queries to ticket agents and other airport staff with one or two tweets and a facebook post or two.

Reply on news.ycombinator.com