Not sure what that's about other than it being a strange comment to make.
> The EFF isn't planning on selling software to members of Congress.
Who said anything about it being commercial? I think that if you talk to a member of Congress, or an LA or SA inside of the hill, they'll all tell you the same thing: we take electronic messages and basically throw them away. That's nearly universal feedback. And before we start thinking it's out of cynicism or dislike of the constituent, it isn't out of malice. It's because if they started reading every message they receive right now, they'd be stuck in July of 2015 for the next 10-15 years with the resources they have.
So my point is: why bother with increasing their volume. It's a bit like shipping gasoline to a forest fire.
The reason this is a problem is because it drives up apathy and cynicism. People will send more messages, get worse responses, and continue to be validated with the idea that Congress doesn't care about what they have to say.