Homejoy also had terrible customer service. I bought a cleaning deal advertised on facebook, the day of the appointment I tried to cancel and they charged me an additional $10 to cancel. That's right, I paid more than the cost of the appointment to cancel. I tried to get my money back from them through support but they wouldn't budge. I just refuted the charges on my credit card and got it back that way. It was a nightmare dealing with them. Good bye, and good riddance.