927 karma · joined February 7, 2019
Creator of vim.so
You can email me at my first name @ company . com
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The idea came from being in the trades in my previous career. Companies in the trades spend a ton of money on advertising but fail to capitalize on a lot of their incoming leads. We use humans to answer incoming text, fb messenger, and webchat questions for people like electricians, hvac techs, plumbers, etc.
Long term idea is that as we get more data on how these conversations typically occur, we can build some ML systems to lower the cost of answering the questions.
It's still MVP stage right now. Got a few customers and planning on ramping up marketing in January.
10 software engineers at say a salary of $100,000 a year. Consulting rate at 3x would be $3M a year.
That being said, we need to definitely be thinking about lowering the cost (environmental and monetary) of training these models. I’m glad research is being done within this domain.
I’d love to see a study on what the human labor cost potential vs. training environmental costs would be for certain large models.
One of my favorite things about ML is using it to reduce human labor hours on tasks like these.
[1]https://www.npr.org/2019/08/09/749938354/episode-932-deep-le...
Interestingly it seems some teams from within a company use the tools more effectively. I think it’s largely about building a culture around sharing information. Confluence is the tool I’ve seen most commonly used. I don’t have strong opinions one way or the other about it, but would like to see what tools effective teams are using
You should put an example of a use case for some of the task bars in your website photos. "Task Progress" doesn't really convey any type of value to me. Maybe a specific example like "Gym sessions attended" would help show new users what the app can be used for.
It seems to me that there has been a lot of success in recommendation engines (i.e. Spotify, the "Netflix Algorithm", etc). Maybe not so much on a smaller scale, but large companies are using recommendation engines all the time to keep user's engaged.
Other than that, I agree with the rest of the post. The eagerness to throw ML at any and everything can be kind of exhausting. When used right, it can be super powerful but sometimes a simpler method that achieves 80% of the results may be enough for certain use cases.