812 karma · joined February 11, 2023
An outage is more like a shipping issue with the supplier, if it's owned wholly by them.
Not to mention that finding previous orders via email is much, much faster than going through their website.
Somehow other countries have figured out how to give great service (read: not the weird hovering that American waitstaff do) without tips, but it's impossible to figure out how sadly.
But even if we take that last point into consideration, a good waiter that cares about their customers can offer a cheaper, more suitable bottle than something expensive. How can they receive a higher tip than the person who does not offer suggestions but merely pours a more expensive bottle?
This is not even mentioning that the baseline of "performance" is sub-par indeed. Americans tend to gloat about how their tables never receive water top-ups or someone never asks how their food is going so they have an opportunity to ask for condiments or napkins. But most people in the world typically know how to ask for themselves if they require something, and don't need a pseudo-butler hovering over them. Not to mention that when it comes time to actually pay the check and leave, Americans tend to be some of the slowest at actually fulfilling this process.