Hetzner Online is a professional web hosting provider and experienced data center operator. Since 1997 the company has provided private and business clients with high-performance hosting products as well as the necessary infrastructure for the efficient operation of websites. A combination of stable technology, attractive pricing and flexible support and services has enabled Hetzner Online to continuously strengthen its market position both nationally and internationally. The company owns several data centers in Germany and is building a further data center park in Finland.
Exciting opportunities await! Ready to embark on an exciting journey with us? Dive into a world of possibilities by exploring exciting job opportunities right at your fingertips.
Hi again, Thank you for that explanation. I can see how that could be frustrating, and I will pass on your feedback to the team, though I can't say when and if we can implement something like that. Thank you for taking the time to explain it to me. --Katie
Hi there, Can you be clearer with what you mean with you "get stuck in EU only servers"? Do you mean that something seems to go technically wrong on our website or user interface Hetzner Console? Or do you get personally distracted?
As someone else wrote below, we have Cloud servers on both the US East and West coasts (and Singapore). https://docs.hetzner.com/cloud/general/locations --Katie, Hetzner
Yes, we are very much of the opinion that we are a cloud provider. While historically we have been known for our dedicated servers, our Cloud continues to steadily grow in terms of feature set, users, infrastructure, and much more. We even updated our cloud offer today. --Katie, Hetzner
Exciting opportunities await! Ready to embark on an exciting journey with us? Dive into a world of possibilities by exploring exciting job opportunities right at your fingertips. Check out the details on our website at: https://www.hetzner-cloud.de/en#jobs
Senior C++ Software Engineer (m/f/x) - Object Storage
Hi there, I hope that it's okay that I respond here since you all mentioned Hetzner. What "clan" wrote here is correct. For our dedicated servers, which are un-managed, customers are responsible for monitoring. And naturally, if something comes up, our team will be happy to investigate it and replace the hardware (or even entire server) free of cost. It helps to speed up the process if you can document the failure as clearly as possible for our team by logging onto your account, navigating to the correct server, and opening a support ticket. You can also ask the team to run a full hardware check for you. For customers who don't want to spend as much time or effort on sysadmin, we have managed servers, where monitoring and other support is included. --Katie, Hetzner
Exciting opportunities await! Ready to embark on an exciting journey with us?
Dive into a world of possibilities by exploring exciting job opportunities right at your fingertips. Check out the details on our website at: https://www.hetzner-cloud.de/en#jobs
Hi again, I'm happy that I made your day! You seem pretty easy to please if that is all it takes.
Keep in mind that customers must be 18 years old. I believe that is a legal requirement here in Germany, where we are based. Until then, if you're a fan, maybe you'd enjoy seeing what we're up to. We're on YouTube, reddit, Mastodon, Instagram, Facebook, and X. --Katie
Hi there, Since you mentioned Hetzner, I thought I would respond here. While we do not have NixOS as one of our standard images for our cloud products, it is part of our ISO library. Customers can install it manually. To do this, create a cloud server, click on it, and then on the "ISO" in the menu, and then look for it listed alphabetically. --Katie
Hi there, During our KYC process, we do sometimes ask customers to submit additional information, including IDs, so that we can verify their identity. However, we follow the General Data Protection Regulation in the EU, amongst other regulations. So we only keep that data for the account verification process. We also have a data protection officer and team who can answer questions potential customers have about data protection measures that we take. Their contact information is here: https://www.hetzner.com/legal/privacy-policy/ --Katie, Hetzner Online
Hi there HN readers, I checked with some team members. They are aware of this behavior and have told me that it does not cause a security risk. If you have any additional questions or concerns, please write a support request using your account. --Katie, Hetzner
Hi again, Looking on the date for that, we don't have data about that case simply because of data protection laws that require us to delete data after a certain time. Does the abuse still exist? If so, perhaps you can create a new ticket (and include the old abuse ID from 2011 so that they understand you tried to report this in the past. You can also include a link to this thread in hackernews and mention my name.) When you submit your abuse report, you will receive an automated response with a new abuse ID. You do not need to be a customer to submit an abuse report with us. https://abuse.hetzner.com/en?lang=en Unfortunately, I cannot submit an abuse report on your behalf. --Katie
Hi there, would you mind giving me the abuse ID for this case. (When someone creates an abuse report with us, our confirmation email includes an abuse ID in the subject line.) If you still have that, and you would like me to ask a colleague about this case, please let me know.
--Katie, Hetzner Online
I came across your post here because you mentioned us at Hetzner. I really enjoyed this game and hope you can expand it to include more books! --Katie (Hetzner)
Hi everyone, Our teams who review such cases do so on a case-by-case basis. We do not use AI or automated systems for these situations, but review them manually.
As a general rule of thumb, we try to avoid commenting about these cases publicly. We do that so we can protect the affected customers' personal data.
But this doesn't mean that we're not in contact with the customer, which we are in this case. --Katie
Hi again everyone, our teams who review such cases do so on a case-by-case basis. We do not use AI or automated systems for these situations, but review them manually.
As a general rule of thumb, we try to avoid commenting about these cases publicly. We do that so we can protect the affected customers' personal data.
But this doesn't mean that we're not in contact with the customer, which we are in this case. --Katie, Hetzner Online
Hi there, as some untrue news is making its way about this case: There was a notice of termination via email with a deadline in accordance with our T&C, on 30 October 2024. Our team has already been in contact with this customer several times and we also have the transmission protocol of the communication. You can all rest assured that we do not close accounts randomly. There is always a specific and legitimate reason for doing so, such as abuse of our services, not following our terms and conditions, etc. So please make sure you comply with our T&C: https://www.hetzner.com/legal/terms-and-conditions/. --Katie, Hetzner Online
Oof, I clearly had not had enough coffee yesterday when I posted this. This comment was meant for another article entirely, about a language learning app called Latudio which its creators host with Hetzner. My apologies.
I love the beginning of your text here. You and your friend have an idea and you say, "Let's do it!" I am so glad that we could help you do it! I may have to check this out when I get the chance. (Not a company endorsement -- I am personally interested in language acquisition.) --Katie
I love the beginning of your text here. You and your friend have an idea and you say, "Let's do it!" I am so glad that we could help you do it! I may have to check this out when I get the chance. (Not a company endorsement -- I am personally interested in language acquisition.) --Katie
Hi Bill, Wow! Thanks for the amazing write-up and for sharing it on your blog and here! I am so happy that we've helped you save so much money and that you're happy with our support team! It's a great way to start off the week! --Katie
We are currently in the process of updating our billing system. A big part of that process is already done, but there are still some changes to come. That is why we have not yet updated our terms and conditions. The new policies are more generous to the customers, and for the most part allow to cancel most products on an hourly basis, including dedicated servers like the GEX130. --Katie
Yes, the GEX130 has a *one-time* setup fee. And yes, it is possible to cancel it on an hourly basis in most situations. For example, if you only had it for 3 days of a billing period, you would pay the hourly rate. We are currently in the process of updating our billing systems. There are a few situations where the 30 day to the end of the month policy still applies. For most situations the current cancellation process is more generous and flexible for the customer. And for the rest, it has stayed the same. If customers want to stop paying for a server, they need to cancel it.
We have a number of products that do not include setup fees, including our Server Auction dedicated servers and our cloud servers.