Hetzner_OL

Hi there, I am sorry that you've had so many negative experience with us when it comes to technical support for hardware-related issues. And I am especially sorry that you feel our support treated you like an idiot. That's clearly not our intention. As the company's in-house English teacher, I am curious about incidents like this. Perhaps if you have a ticket number where that happened, you can share it with me. Please feel free to send them to katherine.snow@hetzner.com. --Katie

Right now we are only focusing on cloud servers. If things go well with the new ASH location, we will consider adding other products and services, such as dedicated root servers. But we will discuss this internally first before we make any announcements. --Katie, Marketing, Hetzner Online

Yes, prices are still in euros. Please see: https://docs.hetzner.com/cloud/general/locations/#what-about... I understand about being a bit lazy when it comes to trying a new company. However, if you change your mind any you become more interested, you can check around and see if you can find anyone with a referral code. (We have a referral program: https://docs.hetzner.com/cloud/general/faq/#is-there-a-refer... ) --Katie, Marketing, Hetzner Online

We do not publish the specific reasons why we reject orders. If we did this for every customer, it would be really easy to create a fake account. Potential abusers would quickly learn what to avoid. So we don't publish this information to anyone. We understand that that seems harsh. That's not what we intend. We just want to prevent abuse. --Katie

Right now we're not offering any dedicated servers (as I wrote on another comment). That might change some time in the future depending on how well things go here. But I can't give a clear answer about whether or not we will introduce dedicated root servers, or an ETA. --Katie, Marketing, Hetzner Online

Hi there - We are currently just focusing on the new location for cloud servers. Depending on how successfully things go there, we may consider adding other products in the future. But we will discuss that internally first before making any announcements. Sorry that I can't give you a firm yes or no answer. --Katie, Marketing, Hetzner Online

Hi there, I am very sorry that you had this negative experience back in 2018. If memory serves correctly, when we launched Hetzner Cloud during this time, there was a large surge in the number of fake accounts new customers tried to make. So I could imagine our teams being overly careful about new accounts, and especially if names didn't quite match up. Usually, we are able to restore data from locked servers/accounts within the first 48 hours, and to the best of my knowledge, we were able to do that back in 2018 as well. So if you responded within 30 minutes, and your account was re-activated, I think this could have been possible in theory. However, I am not, in fact, a technician or member of the cloud support team, and I am not aware of the details of your case. Perhaps there was something else that happened with your servers or data that I am unaware of. I am very sorry that you had this negative experience with us. Naturally, we don't want any of our customers to feel this way. --Katie, Marketing, Hetzner Online

Country of origin is not the sole reason we reject some orders. Most orders are rejected because of more than one red flag. We do have customers from "high-risk" countries. We also reject many European orders that appear to be fake, or that are far enough along the "possibly risky" scale. It is not a perfect art, but our team is constantly tinkering to improve our methods. We find that being overly cautious helps us to prevent abuse down the road. --Katie, Marketing Hetzner Online

Hi there - We are currently just focusing on the new location for cloud servers. Depending on how successfully things go there, we may consider adding other products in the future. But we will discuss that internally first before making any announcements. Sorry that I can't give you a firm yes or no answer. --Katie, Marketing, Hetzner Online

Yes, the OP was right. At Hetzner, 'Networks' provide private layer 3 links between Hetzner Cloud Servers using dedicated network interfaces. You can use them to conveniently construct multi-tier architectures spanning multiple locations. See here for more information: https://docs.hetzner.com/cloud/networks/faq --Katie, Marketing, Hetzner Online

Hi SkyLinx - Thanks for writing this guide and for posting it! We love when Hetzner users share their knowledge with each other. If you didn't know already, you can earn credit on your Hetzner account by writing tutorials for our Community page. https://community.hetzner.com/ --Katie, Marketing

Hi Andrew, That's a cool guide to our Cloud! Thanks for posting it. :D Did you know that you can earn credit on your Hetzner account for writing tutorials for our Community page? https://community.hetzner.com/ If you already like writing tutorials, and you already like Hetzner Cloud, maybe you can think of one or two topics to write about. Each accepted tutorial is worth €50 in Hetzner credit. --Katie, Marketing, Hetzner Online

Nice write up! Thanks for giving us a shot and for the valuable feedback. :) --Katie, Marketing

Hi Adam, If you like writing tutorials like this, you could write a few and earn some credit towards your Hetzner account: https://community.hetzner.com/ We're always looking for new contributors. --Katie, Marketing

"Hetzner cloud have an amazing offer in Helsinki, but being German, I'm afraid they can get copyright-angry very fast." -> Yes I would advise you to avoid using our services if you think you are likely to have these issues. --Katie, Marketing, Hetzner Online

"Hetzner cloud have an amazing offer in Helsinki, but being German, I'm afraid they can get copyright-angry very fast." Yes, I would advise you to avoid us if you think you are likely to have DCMA issues. --Katie, Marketing, Hetzner Online

Thanks @cedricziel for posting our good news. Here's some more information.

Hetzner Online will soon be offering a new cloud product, Hetzner Cloud Volumes, to the public. Hetzner Cloud Volumes offer highly available and reliable storage space for Hetzner Cloud servers.

Today, Hetzner announced that users can participate in the month-long beta test and use Volumes to scale up the storage on their Hetzner Cloud servers. For the beta test, participants can use up to 10 Volumes, each with a maximum of 100 GB.

Since each Hetzner Cloud server allows users to mount as many as five Volumes, this tool will allow participants to quickly grow your storage by creating new Volumes within seconds.

When the beta test is over, users will continue to have access to their Volumes. A Volume will cost only €0.04/GB per month. So 100 GB will cost users a €4.00 a month. The minimum size will be 10 GB and the maximum is 10 TB. And since the tool allows users to adjust Volume sizes in 1 GB increments, customers will only buy the exact amount of storage that they'll need.

"This is really a great opportunity for customers to make themselves heard," said Christian Fitz, Head of Marketing. "Participants in the beta test will get the first crack at using this product, and in turn, we at Hetzner Online hope to gain feedback and make it even better."

There's more information about the beta test on Hetzner Online's website https://www.hetzner.com/news/10-18-cloud-volumes/ and on their customer wiki https://wiki.hetzner.de/index.php/CloudServer/en#Volumes

New customers will need to make an account and have it authenticated first.

For more information on Hetzner Cloud, see: https://www.hetzner.com/cloud https://accounts.hetzner.com/login https://wiki.hetzner.de/index.php/CloudServer/en https://docs.hetzner.cloud/ https://github.com/hetznercloud

--Katie, Marketing, Hetzner Online

Update: When creating your Hetzner Cloud server, you can now inject cloud-init data. You can find more information at https://wiki.hetzner.de/index.php/CloudServer/en#Can_I_use_C... --Katie, Marketing, Hetzner Online

Could you please write a support request about this question via Robot? Unfortunately, our technicians do not check social media. (It's too insecure for technical support and we must comply with German/EU data protection laws.) They'll be able to give you a quicker and more detailed answer. --Katie, Marketing, Hetzner Online

Are you still experiencing issues with this? --Katie, Marketing, Hetzner Online

Thanks for the feedback about possible confusion caused by language issues. As the company's in-house English teacher, I am always curious to hear how we're doing in that regard. If you happen to have any old support ticket numbers where English was an issue, I'd appreciate looking at them so that I can integrate them into one of my classes. --Katie, Marketing (and English teacher), Hetzner Online

Are you familiar with our server auction? https://www.hetzner.com/sb --Katie, Marketing, Hetzner Online

This is another product type runnning on SSD-backed Ceph storage instead of NVME SSDs. Thank you for pointing out this hiccup in our user interface. I've passed that information on to my team members. --Katie, Marketing, Hetzner Online

Our Cloud plattform has applied all currently released stable patches. We expect to apply more patches as they are released by our vendors over the new few days and weeks. The existing CX plattform was, has, and will be updated via live migration without any noticeable customer impact --Katie, Marketing, Hetzner Online

We won't cancel the existing servers/customers. You just won't be able to order the product anymore. --Katie, Marketing, Hetzner Online

Thanks for the suggestion about Docker/dbaas. I have passed it on to our development team. We don't usually publish what new products and features we are developing until they are ready, but we will continue to post information about upgrades as they develop.

Regarding the DSGVO: Do you support encryption of the filesystem? -> Hetzner Cloud servers are fully virtualized. So the customer can even fully encrypt the whole server. --Katie, Marketing, Hetzner Online

You can still order the previous CX line of servers (the "vServers") via the customer administration interface. There is no official EOL posted yet for the previous CX line. --Katie, Marketing

We offer a Terraform plugin: https://github.com/hetznercloud/terraform-provider-hcloud --Katie, Marketing, Hetzner Online

Hetzner Cloud servers are based in Nürnberg and Falkenstein.

Yes. We check IDs of our new customers. We find that this is one of the most effective ways of preventing abuse. A short time after we have verified your ID, the personal data we collected to process your order will be deleted in accordance with German data protection laws. After your first order, you don't need to provide your ID again. --Katie, Marketing, Hetzner Online