194 karma · joined March 16, 2012
We wanted to speed things up by packing product directly into our shipping boxes instead of boxing it up after the fact, and it was a lot of fun solving this problem. I specifically wrote very generic code, so there's no reason why it couldn't run off of any list of products/boxes.
If there was interest into this sort of thing, it probably wouldn't be terribly difficult to turn it into some sort of API over the next few months.
As far as our business plan, we've been successfully growing in ecommerce for years, and our retail staff outnumber our IT staff by a large margin. It's funny that you mention pivoting though - we've also been in talks with other small business about providing tech support or web design services. While I don't see us intentionally pivoting, we possibly could continue to organically grow out IT services.
MetaFilter also has a few rules about linking to your own stuff in posts, so rather than including your URL in your question, you'll want to put it in your profile.