trying to dig into the root of this frustration, i think it mostly stems from the misalignment for how we expect the internet to behave (open, accessible, all the other fun Tim BL stuff, etc). it’s extremely unfortunate that companies like peloton, john deere, skydio, on some level DJI, and others as we cross software into the real world haven’t kept up with those expectations. huge loss, and concerning behavior as the internet starts to expand further IRL.
Rather than looking at it from a purely business perspective, I think that HomeJoy accomplished a lot in its tenure. It set an industry standard and a format that I'm sure will stick for a long time. It made huge strides in quality control and tackled a lot of the problems in the industry, if not completely solving them. You can only hope that Google keeps that spirit alive, and having met her, I have only amazing things from the impression that Adora Cheung left on me. I'm sure whatever she chooses to do next, she'll do it well.