dabluck

This is a good point and was a good learning for me. Sometimes people just want to vent or whatever to a corporate email, then they actually aren't delighted at all when a person answers addressing their concern.

Haha, I meant it the way I said it but I see what you're getting at. Perhaps it's better to say one person was genuinely surprised we work on the product all the time and it has to maintained, etc and was happy to support it since that was the case.

On the contrary I care a great deal, an unreasonable amount really, but since it isn't my primary gig my time is limited and I have to try to spend it where it is most effective.

Pricing is a bad example I guess I should've minimized that part of the post.

I guess I didn't think about it enough, but if someone emailed in with a feature request, or with an opinion that this tab should behave differently or whatever, I thought giving explanation would be helpful. "I actually tried it that way, but it didn't work because X, and Y, and I didn't even think about Z which breaks the whole concept, etc etc." As a dev, these types of explanations would seem meaningful to me. But in reality, these conversations are mostly not helpful for either party. That was the point I was trying to make in the post.

Fair point on 2, I honestly didn't expect anyone to read this tonight and had another post planned I thought might get comments on HN, but I just put this up for now until I could finish that one. I will do better at giving context next time.

Thanks it's hard to find time to do 30 minute calls as this is a glorified side project, but I actually had the same idea and recorded some calls with customers for public consumption as I thought might improve some of this communication, but I never got around to editing it and wasn't sure if the content would be compelling.

Definitely feels like some form of video might be superior vs email, which is easiest in some ways but also seems to be a bit of a barrier in thoughtful communication.

Thanks for reading. I'm not sure what you think is scummy unless it's just having a subscription? If so, you are going to love my next article on how subscription apps are the best invention ever and the only business model that makes sense! Definitely subscribe so you don't miss that one.

We are going to add transcriptions soon for podcasts that include it in their feeds. No plans to add autog-enerated transcripts anytime soon, I'd rather show the feed that creators intend listeners to see.

It sort of does both. The idea behind the app was you should just play it and not worry about the implementation detail. We need to get better at managing the storage space and showing the user what is in the cache.

We support WebSub. It helps on the margins, but many feeds do not use it and also it isn't 100% reliable.

man the year 10,000 is really going to break a lot of software systems that assume a 4 digit year

This is exactly backwards. Google will happily not index any of your content with a simple robots.txt file. These companies are desperate for Google's traffic. They should be paying Google for it!

Thanks!