fapi1974

Yes!!! On the other hand, many of our agents are completely stoked to work for a cool company (e.g. a Bay Area startup), from home, without the commute. They are happier, stay longer, and have way fewer sick days etc. Great article on that here: https://fyiliving.com/uncategorized/telecommuting-linked-to-...

I have to say I think your comment is an insightful one. Few companies see support as a way to differentiate themselves. But if you think of the really transformative companies they think of customer service as a competitive advantage. The way I put it to our clients is: think of all the money you spend begging customers to engage with you - tv advertising, online ads, events, yada. Then you literally have someone on the phone and they want to talk. Maybe for an unhappy reason but they want to talk! Is it at exactly that point that you decide to minimize the conversation? It makes little sense. Instead when you have them on the phone you could literally make their day, in a million different ways. And it's totally under your control.

We definitely tried to keep the estimates reasonable. For SF we've found that a lot of companies prefer onshore, albeit out of state, for staffing their support.

Not sure if this is what you are looking for, but both Usertesting.com and Userzoom.com seem to have relatively robust processes built in...

Isn't there a patent or copyright issue involved here?

I heard on NPR that the National Institute of Justice, which is an arm of the Justice Department, has funded some studies. Might want to try there.

Thought this was appropriate: http://fooledbyrandomness.com/equality.pdf

Weird - I posted this as an Ask HN. Anyway - this is an idea for a book, I'd love to get some feedback on it.

I think the Iceland example is instructive. They told everyone who was not their citizens to piss off, had pain for a year or two, and are now fine.

Oh wait - it was the Rachel Maddow 2012 mug, not the 2016 mug. Still - nicely done. You had me.

I just used this and bought something - so that's the best feedback I can give, isn't it? Good luck with it! Also if you have a newsletter for potential investors please put me on it. Details in my profile.

With the caveat that there is no right answer, I can tell you as a mobile advertising guy that your users are unlikely to desert you just because you build in sponsorship. Particularly on Android they have been trained to expect ads in free products, and there are plenty of ways to do it so that it flows with the user experience. What I would recommend is that you don't let the bank completely dictate the UI - rather build in the messaging in a way that you yourself would find acceptable. Feel free to ping me if you'd like advice on the ad units.

I note that you did not include "starting wars," and "torture" in your list of things we all disagree on.

ditto

Major issue here is that the site is linking to www.ssnregistry.org which is pretty obviously a honeypot for SSN numbers...

I've used Active.com before - wondering how this compares to that?

I actually agree with mchannon - think of it as a "stake-in-the-ground" exercise. If you don't really care/can do anything, then you won't care if you pick something specific and push hard on it. Showing passion for the choice, whatever it is, will carry you much further than showing openness to all roles. In your shoes I'd push for a product management role, by the way.

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