1,247 karma · joined December 5, 2012
I'm souring quickly on the concept
Their actual human support couldn't figure out my problem, but instead of admitting it they just turn on AI-chatbot mode, effectively hanging up on the customer. There's no UI indication you're not talking to a human anymore. Meanwhile the AI tries to engage in small talk and tells you to patiently wait while they're fixing your problem. Eventually an actual human came back and admitted they couldn't fix the problem and was escalating me to "tier-2 support", which turned out to be another chatbot. Incredibly dystopian experience.
Meanwhile their engineers probably got a promotion for this and wrote an arxiv post bragging about their work: https://arxiv.org/html/2405.00801v2
The problem though, is the older systems had obvious problems, while the newer systems have hidden bugs and conceptual issues which often don't show up in the metrics, and which compound over time as more complexity is layered on. For example: I found an off by 1 error deep in a formula from an old launch that has been reordering top results for 15% of queries since 2015. I handed it off when I left but have no idea whether anyone actually fixed it or not.
I wrote up all of the search bugs I was aware of in an internal document called "second page navboost", so if anyone working on search at Google reads this and needs a launch go check it out.
Sounds right, I've heard this from multiple sources. That's why I'm leaning towards just embedding the keywords.
>Early in his career, Schmidt held a series of technical positions with IT companies including Byzromotti Design, Bell Labs (in research and development),[19] Zilog, and Palo Alto Research Center (PARC).
During his summers at Bell Labs, he and Mike Lesk wrote Lex,[23][7] a program used in compiler construction that generates lexical-analyzers from regular-expression descriptions.
Sun Microsystems In 1983, Schmidt joined Sun Microsystems as its first software manager.[19]
I think the biggest thing you overlooked are page titles. When you issue a query it's a bit hard to quickly scan and judge what a site is about because the page titles are missing.