315 karma · joined November 13, 2010
A good time to link this classic
I remember where I can get information on the internet, not the information itself. I rely on google for many things, but find myself increasingly using AI instead since the signal/noise ratio on google is getting worse.
Anyway: cerium, praseodymium, neodymium, promethium, samarium, europium, gadolinium, terbium, dysprosium, holmium, erbium, thulium, ytterbium, lutetium, lanthanum
I have worked in places where customers expected some kind of service provided and the nastier behavior got rewarded the most.
While for some this behavior come naturally, I think there is also an element of conditioning to this behavior.
Also, people are not calling because evertyhing is great. Some level of frustration and anger must be expected in such a job. But my impressions is most companies don't train their workers to handle such scenarios.
The best talks I've seen, I watched on stream.