The problem is that the security protocols required to keep cryptocurrency safe are simply untenable for any mere mortal. But hey, we keep blaming the victims… because they didn’t know the one simple trick to keep their Bitcoin safe!
5,858 karma · joined August 20, 2014
The problem is that the security protocols required to keep cryptocurrency safe are simply untenable for any mere mortal. But hey, we keep blaming the victims… because they didn’t know the one simple trick to keep their Bitcoin safe!
I have reported at least a thousand different scam calls over the past two years and so my blocked number list is so large it freezes the phone for a minute or so while it loads. Still the scammers persist…
So asking people to take the step to confirm the call is legitimate won’t work- they can’t tell until they’ve already terminated the call. It’s useless for purpose imo.
In other words, disarm means the "emotional" center of the brain can safely disengage and the logical center can take over. When someone is angry, most likely, their emotions have taken over and, once that happens, you're going to spend a lot of time dealing with emotions and not moving toward a mutual solution.
Therefore, if you look at it this way, how is the pure emotional response from the aggrieved helping them get to a sort of recompense? I would argue the short answer is that it is not helping at all, it's just pure lashing out. Which, of course, could be a rational response to the situation. However, no matter how justified the aggrieved may feel in lashing out, the act of lashing out itself doesn't actually move the needle.
If I can show compassion and empathy toward the customer, including saying the simple words "I'm sorry" I'm trying to move out of the emotional state and into a logical state where we can come to some sort of agreement on the next course of action. I'm not trying to "get out" of anything, just trying to literally disengage a part of the brain that is not doing anyone any good for either party.
To your point though the apology has to be authentic. And, yes, I do empathize with the customer's anger in the moment. I've been there myself. So I can easily put myself in their shoes. Of course, as the great philosopher Daniel Tiger says, "Saying I'm sorry is the first step, now how can I help?" [0]. So unless you just want to enrage the customer further, you need to immediately follow that apology up with action - in my case, it could be escalating to the right engineering group, finding a workaround, helping identify the root cause, whatever it could be...
Hope this helps clarify. I'm in no way trying to "pull one over" anyone. I truly want to help - which is probably why it works so well.
[0] https://pbskids.org/videos/watch/saying-im-sorry-is-the-firs...
(May not be SFW depending on where you work)
I also find it effective when talking to people that may not be angry at me specifically, but angry at the company I work for. I may not have written the code that fucked up, but I certainly can apologize on behalf of the company and empathize with the user. I’ve found when I do this I’m able to quickly get to a solution rather than degrade further into finger pointing.
I’m not excusing murdering civilians either way.
These signals would be unavailable to a plagiarism/ai detector
But hey at least we proved that we won the race to find said hash before someone else!
The diffuse nature of the after effects of faang engineers actions make them harder to prosecute, but potentially much more devastating than even the tragedy of two airline crashes.
I find your conclusions interesting, basically you’ve listed every modern “appified” experience as unsuitable for true personal growth. I’ve felt this way for a while but never put this fine a point on it.
I was curious what this house looked like, so I asked the address. Looked it up on Redfin. It was less than 2400sq ft. The house she was standing in and comparing to was twice that size.
So while it is a financial asset, the cost is still tied to the cost of physically constructing the thing.
I am all for privacy, but I’m also for rule of law. If I could start an encrypted messaging company that marketed exclusively to criminals, then wouldn’t I expect to be charged as abetting the crimes committed as a result of facilitating that communication?
It’s a question of intent. Law isn’t black and white- and law recognizes that tools can be dual use. It’s not perfect but nothing is.
https://www.hachettebookgroup.com/titles/joseph-cox/dark-wir...