Members can easily cancel the service any time, but they have to actually cancel. If we cancelled everyone with an old card we'd be hassling a lot more people than we'd be helping.
964 karma · joined August 19, 2007
email: [
"joshua@l_tt_rblock.com".replace(/_/g,'e'),
"jpai_e@joh_so_lawgroup.com".replace(/_/g,'n')
],
url: "https://joshuapaine.com"
Longtime JS hacker, loving Svelte, expert with Ruby & Rails 2.x-8.---
meet.hn/city/27.9477595,-82.458444/Tampa
Interests: Art, Books, Entrepreneurship, Fitness, Freelancing, Open Source, Philosophy, Programming, Remote Work, Running, Startups, UI/UX Design, Web Development, Writing
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Members can easily cancel the service any time, but they have to actually cancel. If we cancelled everyone with an old card we'd be hassling a lot more people than we'd be helping.
It's a service--like most other consumer subscription services--where if customers have to take action to keep their subscription going, you're more likely to lose those customers than if they only have to take action if they want to cancel.
My belief is that (1) when people's cards expire, many people don't bother to update their card information in every single place they have a subscription and (2) most people who want to cancel will actually cancel and not just count on their card's expiration date to do it for them. Since we've had just one complaint in more than a year (on the order of 0.1% of number of charges we've made on past-expiration cards), I think my beliefs are justified.
And charging for time spent writing email to or for a client and consulting on the phone sounds scummy to you?
The client had just had a customer service issue where one of their customers discovered many months later that her card was still being charged for her subscription even though the card had expired. She didn't know that many cards continue to work after they expire, and had never bothered to cancel her account.
So the client wanted me to make sure that we don't charge expired cards in the future. As far as I knew, this was the first time the issue had come up in the more than a year since we switched payment gateways, so I generated some new reports, and it turns out they had charged almost $4,000 to expired cards just in the previous month. Some of those customers would correct their card data if we notified them, but the reality of subscription businesses is that there's a lot of inertia involved. It's safe to say that the client would simply lose a fair portion of those dollars every month if we stopped charging expired cards with active subscriptions. Much better to refund the one customer/year who complains that they thought an expired card meant they unsubscribed than to forgo all that revenue. Of course they agreed and we didn't make the change.
FTR, this is the same client that a few months ago was complaining that I was the only programmer they'd ever worked with who bills them for email and phone conversations. I'll be reminding them of this case if it ever comes up again.
I'm a programmer doing almost all client work. Eventual goal is to build a different kind of business around building my own stuff.
One probable analog is knowing the course. That should mean it's easier to work well on tasks that I can see the end of, but it should also mean that it's easier to do something very much like something I've done before. The first may be helpful, the second is obvious and not helpful.
I have no direct competitors to keep in view or focus on beating. Maybe I can hack my brain to think about the work competitively somehow.
If there's an analog to focusing on the running, I'm not sure how it would work.
And working at home (or in a startup you run, I guess) means you can do things to help your health and productivity even if they might seem ridiculous, like take naps and walk while you type. Yet another reason I don't see myself ever having a 'normal' job again. (And most people seem to think my treadmill desk is pretty cool, fwiw.)
In your position, I would strongly consider moving back into my parents' place. I got married right out of college and my wife worked in resident life while she was a grad student so we could live on campus for free. But if I had been single and struggling to make a freelance career work (instead of married and...), I probably would have moved right back home. Saves a bunch of money (don't forget food savings), which gives you time to build the life you want.
FWIW, I did end up 'giving up my freedom' and took a full-time job in retail so we could get decent health insurance and have a baby. I did that for a year and a half, then split work and childcare with my wife for a couple years, and for the last 2.5 years I've been supporting my wife and three kids solely with my freelance work. So even if you have to give up freedom for a while, you can bank the experience and work your way back.
* whitebeam http://whitebeam.org/, which to my surprise appears to be not actually dead yet.
* jaxer http://jaxer.org/
* couchdb
But none of these seem to be low level enough to make a reasonable comparison.
Flusspferd http://flusspferd.org/ seems most like node, but using spidermonkey (circa Firefox 3.5, it seems, but actively maintained, so there's hope for future enhancements). Unfortunately, it doesn't yet seem to have all the handy web serving stuff that node has, so probably still not useful for a competitive benchmark.
I don't know what you mean by "RFQ" in this context, and I don't know whether you meant this seriously, but in the Catholic faith, confession is not (principally) counseling: it's a sacrament. Neither confession nor any other sacrament may be administered remotely. You may think that's silly (but unless you believe in the efficacy of the sacraments, it seems even sillier to argue about how they should be effective), but of course the question has come up at least since phones became commonplace, and the somewhat related practice of proxy baptisms on behalf of the dead has come up since the first century. In short, I wouldn't bet a business model on the Church changing her mind on this one.
I'm not saying you couldn't get traction calling something a web confessional--in the reality tv age I think the name implies exhibitionism more than confidentiality--but it would be disingenuous to pitch it to Catholics as at all related to the sacrament.
Thankfully, I've been flying since then. So if you habitually choose your life based on what you think is best not easiest, and you have some reasonably well founded confidence that you can make it work out regardless, study whatever you want to study. Just don't expect anyone to give you credit for it until sometime after you don't need their regard.
The state taking my kids is actually my worst parental nightmare--even beyond all the accidental and criminal bad things that could happen. I'm a very good parent (you'll have to take my word, I guess), but I'm not conventional. And I know all it takes sometimes is a little misunderstanding.
Mentally, the consistent motion sometimes helps with flow, sometimes not. It's hard to tell, but switching between walking and standing seems to be enough for me to support the various required mental states. I've been doing this for about two months now, and while I have no hard data, I've done what I consider to be some of my best and most creative work ever in the last two weeks, so worst-case the walking isn't too great an obstacle to my coding.
And this is indeed a huge improvement for my back over both sitting and standing.
http://letterblock.com/images/treadmill_desk.jpg
So obviously I can do walking at various speeds and inclines (usually 2 mph at 4 degrees) or standing. I have an ergo standing mat that I put on top of the treadmill if I'm going to be standing for a bit. Whenever I get the rest of this office cleaned up enough, I'll look for a small easy chair for occasional resting or iPad use. Off camera there's also a stand fan, which you may need if you walk for hours and your office window faces south in Florida. (My office has always been hot, and I find that moving actually makes it more bearable.)
Also, among the reasons older people are useful besides connections is so that you can learn from their wisdom or lack of wisdom. (It can be useful to keep a list for yourself of traits you want to root out and avoid so you don't become that guy 20 years from now.) Usually you can do this learning by active observation on your part, but sometimes people will feel compelled to teach you explicitly. God knows I'm no expert at social graces, but most of the time you probably have to let that ride, and strongly consider the possibility that you deserved it. If you're sure you didn't, try to understand why they thought you did.