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nlanier

221 karma · joined October 2, 2008

Brewer + Entrepeneur // Founder + CEO // treehousebrew.com
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nlanier··on Arrington's Back
Obviously quite a few people, especially on Hacker News. Mr. Arrington is clearly a polarizing figure and if you wish to see him marginalized I would advise you to refrain from posting comments such as this one - It only fuels the fire.
nlanier··on Laid-Off Foreigners Flee as Dubai Spirals Down
As the old saying goes, "If it seems too good to be true, it probably is."
nlanier··on How Amazon.com is thriving in a horrendous retail climate
Absolutely. I mean, I was blown away. Blown away. They even called me the week after to make sure everything was OK and to ask how the photo taking went. You expect that sort of personalization and care from a smaller company but it TRULY is something when you see it from one with a $30 Bil market cap.

I haven't done business online with anyone else since (on big ticket items) and probably never will.

nlanier··on How Amazon.com is thriving in a horrendous retail climate
Amazon anecdote: I bought a very expensive Canon 70-200mm lens for my camera on a Thursday afternoon. I had the lens shipped overnight so that I could use it for a weightlifting meet to be held that Sunday. Unfortunately, amazon.com informed me, the item did not ship until Friday, which meant I would not get my product until Monday - This, for obvious reasons, was unacceptable.

So I emailed amazon. Twenty minutes later I got a CALL from Executive Customer Relations and they spoke in great detail about how they would ASSURE me I would get my product with Saturday delivery. They canceled the existing order mid-shipment and sent out another one with Saturday delivery AND killed the exuberant shipping charge. I got my product in time to use that Sunday and I was a happy camper.

That, my friends, is how you kick ass at business.

nlanier··on 25 Things I Didn't Want to Know About You
I don't know, I enjoyed reading the majority of the lists I encountered. I also enjoyed writing mine. Why are we so uptight?
nlanier··on America Loses Its Dominant Economic Role
America contains 5% of the world's population yet remains a leader with 20& of the world's economic output. Watch the markets. The American markets dictate what overseas markets due on a daily basis, not the other way around. Sure, things aren't rosy, but to suggest that the American economy is anything less than a clear cut economic leader is silly.
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