Obviously quite a few people, especially on Hacker News. Mr. Arrington is clearly a polarizing figure and if you wish to see him marginalized I would advise you to refrain from posting comments such as this one - It only fuels the fire.
221 karma · joined October 2, 2008
I haven't done business online with anyone else since (on big ticket items) and probably never will.
So I emailed amazon. Twenty minutes later I got a CALL from Executive Customer Relations and they spoke in great detail about how they would ASSURE me I would get my product with Saturday delivery. They canceled the existing order mid-shipment and sent out another one with Saturday delivery AND killed the exuberant shipping charge. I got my product in time to use that Sunday and I was a happy camper.
That, my friends, is how you kick ass at business.