403 karma · joined September 8, 2022
Even Tesla has a lot of salespeople, at corporate and at the showcase stores. You just can't get a discount from them.
If someone built a car vending machine, it would only be a matter of time until someone noticed you can make sales go up at the vending machine by putting someone standing next to it.
I sometimes used to think how fun being a waiter could be compared to car sales, because the interaction in nowhere near as tense and adversarial. In the best of sales, you quickly become and stay friendly with people, but the bottom 25% are mini wars and that beats on you after a while.
My favorite example/rebuttal to this is: Imagine a car sales evolves to basically vending machines. You walk up to the box, pick a car, swipe your card, and a roll-up door opens and your car pops out. Amazing! No salespeople needed. Every town just gets a few vending machine!
Then one day, one vending machine owner decides to pay a bright kid to stand next to the vending machine in case the people have questions. Sales would go up at that vending machine. Soon all vending machines have a salesperson standing next to them helping people. And we're back to where we started.
(Unless you think a smart helpful person standing next to the vending machine would make sales go down I suppose... But this is against everything I've seen selling thousands of cars)
I would sometimes fill in for finance on a rainy day, and even though I was top 0.3% in the country when it came to car sales, I Couldn't sell that garbage even with a gun pointed at me. I just can't lie like that.
The owner of our dealership was a Cal grad, the sales manager was a Jewish accounting major, I had an engineering degree, my favorite coworker completed medschool but couldn't pass the MCATS, and everyone else had a degree too.
When I went to work for a Penske dealership (a public company), corporate was in town one day and had a meeting with me to ask how the owner at my previous dealership did things. So maybe it wasn't your typical car dealership.
In reality, even very desirable cars can have this game played on them. I once sold a car $25k over MSRP, and the customer was thrilled because that was the lowest markup he could find.
When it comes to used cars, finding the lowest price is usually a terrible plan I could go into for longer than a PG blog post.
I assume you agree a McDonald's employee is not going to close accountants and doctors and lawyers and programmers on a car as often as an engineering grad would... And if that's true, why would a car dealership hire McDonald's type employees instead of slightly failed but still intelligent university stem grads? They don't cost more, since it's all pay for performance.
I sold cars for almost a decade and was pretty good at it averaging 30 cars a month. That means every year I helped people sign for $16 million of products. In the end I probably sold 3000 cars for over $100 million.
(Note, I stayed in it way too long. I think most of these benefits would come from 2 years)
I made close to 50,000 phone calls, leaving probably 20,000 voicemails. I closed atleast 1000 deals purely on the phone.
I've heard excuses, stalls, lies, promises and objections over 10,000 times.
I've seen thousands of married couples discuss if they should go ahead with spending $30-100k. I've seen how they interact while waiting. (Nothing pains me more than couples, or moreso one party, playing games on their phones ignoring each other).
While there is a lot more to modern tech sales than just closing incoming leads, I think car sales is an accelerator course for interacting with, reading, and closing people.
Saying you want to hire a white guy even sounds illegal. But saying you want to hire a minority is applauded.
I can imagine this same rule can slowly slide to allow for firing certain people as long as it protects the current protected class.
Idk if this is true, but that's how the right is reading this.
And I don't see how putting 10-15 amps through a cord, plug, and outlet that routinely handle 15 amps downstream everyday causes a fire risk. My house doesn't freak out when I operate a space heater, and I don't see why it would freak out if I push a space heaters power through that exact same setup.
The cord is dangerous, in the sense that you could get shocked by your generator. You can get shocked by the thousands of rusted, rewired, half functioning generators on Craigslist without every using a cord like this.
I risk death by car almost everyday because I want a nicer house than I could afford if I lived within walking distance of my job.
Let people have their plugs. I doubt 1 in 100 buyers are killing themselves accidentally.
Or does this software "facilitate" $20 million of revenue, instead of generate it single handedly.
What if were talking about a car sales website that 'generates' $20 million in revenue via selling 500 $40k cars?
Like the company actually buys the cars and sells them. $20 million revenue, cost of goods $18.5 million.
For all we know this website could be replaced with eBay or a cheap car dealer SAaS website.
Canada denies entry to tons of Americans. Americans with a DUI on their record have trouble visiting Canada.
So while I agree this is basically an issue of bad customer service, it is at the most egregious level. If your mortgage company started foreclosing on your home incorrectly, or the title company said "new phone who dis?" when you tried to sell your home, it wouldn't just be called "bad customer service". These are life altering issues. And these companies just don't care. A little public shaming of the people walking into work of a company like that could do some good.
Small numbers are easier to sell. Before a company spends $20k on a PM tool, they would discuss it to death. But signing up for $299 a month and giving it a shot is easier.
I worked in sales for a decade. I was better than top 1% at it nationwide. I'm 6'4". Was that because people just love buying from a tall person, or was it because I felt comfortable walking up to anyone and everyone since I was taller than them?