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pmjoyce

1,949 karma · joined May 3, 2009

Founder of geckoboard.com. A live business status board service.
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pmjoyce··on Show HN: Ducksboard, from nothing to private beta in four months
My attention was drawn to Streamerapp who also announced today!

Welcome to the space :)

http://betali.st/startups/streamer http://www.streamerapp.com/

pmjoyce··on How do people in different countries spend their time?
OK, I've added detail charts - one for each metric - so you can easily compare metrics for each country side-by-side.
pmjoyce··on How do people in different countries spend their time?
A classic example of a poor choice of visualisation. Pie and donuts aren't always useless but they're very awkward to interpret here.

I made a quick'n'dirty replacement using a stacked column chart if anyone is interested:

https://demo.geckoboard.com/dashboard/CF6225A8BF97972D/

pmjoyce··on A PHP clone of Panic's status board
Paul from Geckoboard here, always happy to help people set up their status board and discuss individual requirements. Feel free to drop me a line, email in profile.
pmjoyce··on Show HN: See how your startup stacks up against others in your space
Sure, I'm open to that, let's talk offline.
pmjoyce··on Show HN: See how your startup stacks up against others in your space
Sunnytrail [1] offers a service for SaaS providers to track key metrics once they have paying customers. However, they don't (yet) offer the most interesting part of your idea, comparing results against others in your industry.

It's a fascinating and a non-trivial problem you're addressing here and I'm interested to see how you approach it. Get it right and it could add huge amount of value.

The three toughest challenges as I see it:

1. Standardising metrics across a broad range of different business stages, verticals and models to provide a meaningful number (compare apples with apples).

2. Helping users to identify appropriate metrics from each of the AARRR categories. I.e. indicative and actionable.

3. The perennial problem of identifying unique users so that the behaviour of new or repeat visitors can be accurately measured prior to signup. IP addresses are not reliable (NAT & dynamic IPs), cookies can be flushed and potential customers have opportunity to access a service from a variety of devices - I know the folks at KISSmetrics put a lot of work into this.

[1] https://www.thesunnytrail.com/

edited for readability

pmjoyce··on Living in the zone
Interruptions collapsing the mental model into fragments reminds me of a pg quote about interruptions that has always chimed with me.

But the time quantum for hacking is very long: it might take an hour just to load a problem into your head. So the cost of having someone from personnel call you about a form you forgot to fill out can be huge.

This is why hackers give you such a baleful stare as they turn from their screen to answer your question. Inside their heads a giant house of cards is tottering.

http://www.paulgraham.com/wealth.html#f1n

pmjoyce··on Ask HN: Review my startup Hachi (a tool to connect smartly)
Although I'm not on Facebook so can't properly check it out I do like the concept and it's great you're getting a MVP out there.

I can think of a couple of directions for this to go in. Whether you stick to the lead warming angle (b2b) or move towards some sort of umbrella search across all a user's social network (consumer play) is probably a decision to be taken once you have some feedback on how people are using it.

pmjoyce··on Rate my startup - Subzin: A movie quote search engine based on subtitles
Great start and a fun tool! I'd agree with others who suggest the name and design could use some work but they're totally fixable.

I noticed that all the Pulp Fiction quotes replace 'i' with '¡' http://www.subzin.com/quotes/Pulp%20Fiction

pmjoyce··on Show HN: SiteSupport.com - Remote Desktop For Webbased Applications
Looks great guys, I could use this yesterday. When do you think you'll open out the beta? I understand an exact date won't be possible, just an idea of timescales (days/weeks/months).

Also, I signed up for the newsletter and got the following message:

  Cheatin’ huh?
Is that what I should expect?
pmjoyce··on Why Your Startup Needs a Visual Dashboard
Same here, not sure what the problem was. Seems like the points were more than sufficient to keep it further up the field for a bit longer.
pmjoyce··on Why Your Startup Needs a Visual Dashboard
I certainly would not argue that there is explicit value in knowing delta Twitter followers, and wasn't what I was suggesting. If you're trying to retrofit causation to a clutch of assorted metrics you happen to have lying about I totally agree you're going to come up with some misleading conclusions.

What I would say, however, is taken as one - albeit low weighted - input into a system (my brain) that might x-ref against some other indicators of different significance might lead to the conclusion "there's unusual activity afoot". The # of Twitter followers doesn't tell you much about what's happening but might indicate that something is happening.

pmjoyce··on Why Your Startup Needs a Visual Dashboard
Disclosure: I run a startup that makes SaaS status boards.

While I agree that having access to _actionable_ metrics is what's really going to be the biggest tangible benefit of these sorts of systems, I've also found that there exists another class of data that, while not actionable, also provides some utility. These are often tagged with the 'vanity metrics' label and conventional wisdom deems them to be useless at best and distracting at worst but, I've found, they can sometimes be useful.

In other words, I may not be able to act (or know how to act) when they change but getting constant feedback from many aspects of my business helps me to notice subtle changes that may be interesting and that sometimes act as a harbinger for larger/more significant changes further down the line.

What these metrics are will entirely depend on your business what sort of person you are. For me, something like changes in my Twitter follower count (a classic vanity metric), when combined with a host of other signals can give me subtle cues about how the business is being perceived, what's causing that, is it a good change etc... none of it is immediately actionable but it all adds up; it's more data points leading a more rounded understanding of how my business works.

It's entirely possible I spend too much time dog-fooding my own product and most reasonable business owners don't have the time to explore these cues, but I do feel like it helps me to feel more connected to the day-to-day running of my own business.

pmjoyce··on Geckoboard: “It’s Chartbeat For Everything Else”
The 'simultaneous users' model is intriguing and certainly something I'll explore further in this context. I had originally discounted it when focussing on agency users but, while not a perfect fit in all scenarios, it's probably more palatable for most than the existing model judging my much of the feedback today. Thanks. edit: grammar
pmjoyce··on Geckoboard: “It’s Chartbeat For Everything Else”
Hi John, to say there was some deliberation on the pricing model would be a gross understatement. I sweated over this for some time but ultimately it came down to looking at the data on how beta testers were using the product, a number of pricing surveys with different user groups and one-to-one chats with individuals.

The most common use case was users hooking it up to a cheap netbook plugged in to a HDTV in the office or displayed on a 2nd monitor. In this case most small companies would use 2 devices max, a machine to configure and another to display. Perhaps unsurprisingly larger companies used it on more HDTVs (some use upward of a dozen) but they would rarely have more than one dashboard.

However, there are certainly a number of different use cases. Solo users, SMEs, large enterprises and agencies all have different usage patterns and finding a one-size-fits-all is almost impossible. I evaluated 'per device' to be the least bad option based on the data at my disposal. That said, it's early days and there are no sacred cows here, I'm always open to suggestions.

pmjoyce··on Geckoboard: “It’s Chartbeat For Everything Else”
Thanks! The quality of feedback I got from my Ask HN post back in July was pretty incredible.

Since then I've spoken to a number of regular HNers who continue to use the product and provide feedback and again, been bowled over by just how helpful people are.

pmjoyce··on Geckoboard: “It’s Chartbeat For Everything Else”
Thanks Lachy! As for how I got coverage on Techcrunch, I got an intro. Given that our initial target market (tech startups) are their core audience, I thought it would be a great place to announce the launch.
pmjoyce··on Ask HN: Develop your own dashboard for metrics - yes or no?
Great to hear you're using it, thanks!

We're planning a major revamp of all the widgets. In the meantime you can use a custom text widgets (which accept images and inline styles but no JS) to render whatever you want. Drop me a line if you would like any help getting something up.

pmjoyce··on Ask HN: Develop your own dashboard for metrics - yes or no?
At the risk of coming across spammy, I'm the founder of a web service called Geckoboard [1] that might be useful here.

It integrates with 3rd party services such as Google Analytics, Freshbooks, Pingdom, Mixpanel, Zendesk, Uservoice etc. and we're pushing out new connections regularly.

Where it might be useful for you is that we also have an API that allows you to use your own scripts to get data that's in your database onto the status board. You create a script that outputs XML or JSON in a certain format, add a widget to your Geckoboard that's configured to poll your script at regular intervals (support for webhooks is coming) and the data appears on your dashboard that's accessible anywhere you can get on the web.

We're in private beta but will be offering paid plans very soon. I'll reiterate my open offer to HNers: if you would like to check it out the beta then just use the email address in my profile and tell me your HN handle.

[1] http://www.geckoboard.com

pmjoyce··on FitFu (YC W11): Stay active anywhere
Agreed, really beautiful and engaging. http://despark.com/ are responsible by the looks of things.
pmjoyce··on [dead]
Quite. And 4/8 comments, all enthusiastic, were made by accounts 1 hour old. Flagged.
pmjoyce··on Ask HN: Best credit card gateways for non-US (specifically UK) businesses?
As soon as someone comes up with a Braintree for the UK I'm in. We're going to launch paid plans in the not too distant future and have had a hell of a time trying to find a merchant account. We've ended up going with Recurly and PayPal's Website Payments Pro (UK).
pmjoyce··on Ask HN: dashboard similar to geckoboard?
I'm the founder of Geckoboard. I know we've been slow in getting the invites out; we've had thousands of signups for the beta and been slightly overwhelmed. My previous offer to HNers stands; if you mail me (see profile) with your HN username I'll get your invite straight out.

I haven't managed to check out Leftronic yet but would love to.

pmjoyce··on Ask HN: What can I build for you today?
Leftronic - looks great but I haven't been able to check it out in person.
pmjoyce··on Ask HN: What can I build for you today?
Hi guys, I'm the founder of Geckoboard. Thanks for your interest (and thanks for the mention lachyg).

We currently have a a backlog of > 1000 invites. It's still early days and the product is a little raw but if you're interested in checking it out mail me (address in my profile). If you include your HN handle I'll get your invite out straight away.

pmjoyce··on Show HN: I asked an HN member for feedback and she blew my mind
It launched yesterday I think http://news.ycombinator.com/item?id=1833027
pmjoyce··on Show HN: I asked an HN member for feedback and she blew my mind
I'm impressed too. What gets me most is the clarity of thought that's so evident in the analysis. Like a lot of things in life; seeing someone who truly has mastery over their craft makes difficult things look so easy.
pmjoyce··on Ask HN: Fun side project - what should I name it?
Sounds like an interesting service. If you could snapshot their pricing/plans page too, where possible, it could get very interesting.
pmjoyce··on Ask HN: Tips for writing compelling web copy.
$10-$15K + % ... wow! That's way outside of my price range and an order of magnitude higher than I was expecting.

Thanks for the Claude Hopkins tip.

pmjoyce··on Ask HN: Tips for writing compelling web copy.
I've ordered the book, even if it's not current it might help put me in the frame of mind I need to approach this. Thanks for the Groupon link.
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