https://gravityandlevity.wordpress.com/2015/01/12/how-strong...
184 karma · joined January 11, 2012
https://gravityandlevity.wordpress.com/2015/01/12/how-strong...
Caveat: I'm a Zappos.com employee and former IBMer and Amazonian.
The point of the Zappos model is to capture and grow ideas from anywhere inside the organization. As the story goes, in a traditional organization, if you have a great idea for a new product, expansion of business, or whatnot, your manager or his manager can kill the idea. In a self-organized company (like Valve or Zappos) you can sell other people on the idea, form a team, and build it. The top-level circle in a Holacracy is there to allocate budget to the team, at least long enough to determine if it provides value.
The year-over-year continued growth of Valve and Zappos show that this can work, but only when control is granted to every team, circle, and employee, and if there's a strong business model in place to afford to experiment.
Regardless, it's less than the top-load I replaced. Front-load washers are supposed to be more efficient and use less water.
I worry a little about the electronic control panel, the same one pictured in the review you linked, but I have hope it'll last more than a decade. The warranty is exemplary, even though I haven't had to use it yet so I can't attest to how well it's fulfilled. And it's made in Wisconsin: it's not just another rebranded Electrolux or Whirlpool.
With the focus on customer service, most of the team building and special events are oriented toward the people on the phones (and chat and email). Quality of life perks are available to everyone (free and discounted snacks, meals,and drinks, free downtown parking, 100% paid employee health and life insurance, etc.) and customer service representatives are hired with the intention of retaining them for years, with promotion and new role opportunities available. The goal of every customer contact is to resolve any problems and make them happy enough to buy from us again, even if we lose money on that individual sale, and regardless of the time it takes on the call. Metrics are based on customer happiness rather than contacts per hour.
Most IBMers with Macs were using their personally owned hardware (as was the rare IBMer using a Microsoft Surface). Early adopters (before the end of 2014) were supported internally through the community, and starting in 2015 we were required to install a configuration program that would add an IBM app store and configure the machine so it complied with the internal security rules. Many of the day-to-day headaches on the Windows machines (e.g., printing) were eliminated with the IBM development Mac tools, but other things were impossible or required a VM to do, like using an IBM internal SOCKS proxy application to connect to customer sites.
IBM has a very active and dedicated Linux community as well. I can't speak to support numbers, but the tooling was more mature and more tools were available on the RHEL distribution.
In my teams, representing less than 20 people in total, firings were far more common that people leaving. Two business people (marketing focused) left, two developers transferred to other areas (early AWS), while four developers and one business person were fired over the four years (fulfilling the "making hard choices" performance review requirement).
By comparison, Overstock.com averaged five years for developers between 2010-2013.
Exploding offers are a bad "job smell."
Otherwise, the hardware was well supported in Linux (RHEL 6.5, company standard, with NVidia drivers) and even with an older Linux, the battery life is reasonable. For software development I use an external 26" monitor and a mechnical keyboard to get around my gripes. I much prefer the keyboard and screen on my three year-old T420s, and do much of my daily non-development work and all my personal programming on the MacBook.