it's outsourced to Infosys or TCS
403 karma · joined May 15, 2012
I rarely write bad reviews but this place deserves one. Here's a list of things that didn't go well for us. 1. Unit is advertised as having a pool but there's a disclaimer hidden somewhere that amenities are not accessible to guests. Had multiple emails back and forth to understand that it's closed only after labor day weekend. 2. Unit has a kitchen but we were told that it doesn't have pots and pans. Again, a lot of back and forth. We packed a lot of utensils since we have some food allergies and can't eat restaurant food. In the end it turned out to have all the essential kitchen utensils. Wasted a lot of our time and caused unnecessary stress. 3. Unit does not have an air conditioner and it clearly states that there's no air conditioner. What was not mentioned is that the unit traps a lot of heat and is essentially unlivable at night. Our first night there, we couldn't sleep till 4am due to the heat. The fans were useless. 4. That night we discovered that the upstairs toilet was broken. We had to go downstairs every time we needed to use the bathroom that night. I tried to fix it in the morning but it was futile. 5. In the morning, I went to use the gas stove and saw a note that a lighter was needed to use the stove. Sadly, there was no lighter to be found in the unit. When I called the host, they said they'd reimburse the lighter which wasn't very helpful. I had to make a 30+ minute trip back to town to get a lighter. I missed my meal schedule which wasn't great. Someone had left a lighter outside the door when I was gone but forgot to tell us or knock the door. 6. Someone came to take a look at the toilet and said it was broken and that they needed a maintenance person to fix it. No maintenance person came that day. They reached out to me once to ask about a good time to fix the toilet but I wasn't at the unit and the place does not have cellphone signal. Out of the blue, the maintenance person sends me a text "+1 ( (Phone number hidden by Airbnb) : Go ahead give me more tickets I’m on a roll fixing everything lol Sorry wrong person Me: No problem. Looks like the toilet isn't still fixed" 7. The place continued to be unlivable at night. We did not get any sleep on all 3 nights. Woke up sleepy and dehydrated all 3 mornings. 8. For all this inconvenience caused, the response from the host was pathetic.
The Ministry for the Future, Rise and Fall of Third Reich, Benjamin Franklin's biography by Walter Isaacson, Leonardo Da Vinci's biography, Crafting Interpreters, The Overstory