370 karma · joined June 2, 2012
I think the best you can do to ensure your success is to make sure this is a problem with real demand--a great way to get started, since you're a great engineer, would be to do some software consulting for someone under the premise of you building software for your startup to sell and doing additional custom work for them (IP reasons). This is awesome because you essentially keep the lights on while being assisted by your customer in creating a product that has an actual need; whether that need extends beyond your customer is another story entirely--though, doing this a few times, you'll probably land on something universal.
--navigation: putting the comments button so far to the right, away from the title, makes it annoying to navigate between the two. I often like to open both in new tabs.
--visual complexity: humans understand numbers well, especially hackers. scanning down a page, I can read and understand numbers much more quickly than charts.
While I really think the ideas behind some of your aesthetics in the redesign (like the score meter), I think these take away from the usability of HN. HN is a site mostly visited by HN experts, people who use HN everyday, and, as such, I think navigation, especially quickness, is one of the most important principles in the design of its layout.
In particular, the papers covered topics of software design from failures (like Therac-25) to examples of successfully designed large scale systems (like Map Reduce). I'd highly recommend reading through the papers, most of which can be found via Google search.
making a pokemon game in real life using go, wearscript, a myo, a pebble, and google glass, along w/ a couple of dead long json files.
Come join FlightCar and help bring car sharing to airports (the place car sharing makes the most sense!).
We're hiring:
-Python/Django (++ if you're an awesome JS'er or can work some PSDs and AIs)
-iOS/Android (++ if you have Python/Django experience)
Email shri@flightcar.com with a resume/github if you're interested.
--Shri (Founder, FlightCar)
We do try and make the experience way better than traditional airport parking. We drop you off and pick you up in a town car and we give you free Starbuck's coffee before you fly and after you land! You also don't come home to an outrageous bill!
Our renters are vetted with an extensive Driving Record Check, so they're highly unlikely to get a red light/speeding ticket, though it's possible.
Visible damage is covered by our insurance policy as well as liability, and we now take pictures of the cars' interiors and exteriors to keep track of this. Invisible damage is covered by our mechanical damage policy, which owners can make claims from when they notice something happened to their vehicles.
We really messed up Edward's experience and as a result ruined the entire value proposition.
Generally speaking, your car is very unlikely rented for every day of your trip and even more unlikely to have its miles maxed out (and if they went over, you're being compensated for $.35/mile).
We're aiming to be the industry leader when it comes to service in airport parking. We provide free Starbucks coffee to every parker and renter along with bottled water and our black car service. We also clean the cars inside and outside quite thoroughly so that owners come back to a car in a condition better than they left it. We've been able to clean off exterior scratches and clean out heaps of pet hair and everything in between.
We wouldn't be working on this if we didn't think it was a positive return for both sides of the marketplace. We really believe that having two garages at the airport, one with cars accruing parking charges and one with cars being rented for insane prices is incredibly inefficient, and we want to help consumers by changing that.
We're working on improving our user experience and benefits to parkers (non-cash), so please feel free to email me, shri@flightcar.com, if you have any great ideas on how to sweeten the deal for the parkers!
Cheers, Shri
Looking forward to hearing back from you tonight. Would love to take you to lunch (on me), if you have time, and hear you out on improving the process.
Cheers, Shri
First, thanks for the feedback. We're working in an industry plagued with poor customer service, and we want to differentiate ourselves to those parking and renting with FlightCar by providing a better experience than they can get anywhere else.
We are sorry for failing to deliver a reliable service. Feel free to email me directly, shri@flightcar.com, and let me know how we can fix this. I'll outline below on some things we've already implemented and others that we are working on fixing and will implement soon and what we've done to make sure no one has an experience like your's again.
Car pictures: We started taking pictures of all cars at every handoff. Unfortunately, your car was dropped off a few days before we started this practice, but it's now standard protocol.
Driving record checks: We've had these in place all along. We obtain a driving record from each renter's local dmv to make sure that their driving history doesn't indicate that they're at risk of damaging an owner's vehicle.
Concerning tolls: We're working on a system to manage and capture tolls so that vehicle owners no longer face this problem.
Phone call and wait time: I honestly don't know what happened when you had no response on our phone line. I've heard from other customers that they have had difficulty reaching an operator as well, so we are looking into changing our phone system provider asap. Your experience was definitely the exception. I'm so sorry about that.
Your stuff being placed in the car: The garbage bag situation is utterly unacceptable. This is not the standard practice by any means and we've already spoken to the employee who handled your items and made it clear that what happened will never happen again.
What we are doing now: Rujul, my cofounder, has printed your blog post and handed it to each member of our staff and made sure that all of our staff realizes that what had happened was unacceptable and understands what we need to do to fix it.
Once again, I apologize for your terrible experience and do let me know how we can fix it.
Sincerely, Shri
the images load quite slowly, so I'd compress them, but it looks great nevertheless!
Quitting school is a hard decision. And I am only leaving knowing that I have the safety net of being able to go back to school in the case that things work out.
Having that safety net makes me feel a lot more comfortable. And with that net, I was able to make the choice when I realized that other people who were not biased and had no reason to comfort me believed in my idea and my team; here, those people were an accelerator. Had I not been accepted into the accelerator, I probably would have left upon completion of an MVP, seeing that I had unbiased users.
To summarize, I personally left when I felt that I could confirm with an unbiased source that I wasn't bluffing myself, that the product I'm developing can succeed and has value.