3,684 karma · joined February 26, 2013
(Point in case to the story, estimation is important. Knowing what jobs to buy externally can be even more worthwhile.)
Word processing software was to writing as smartphones were to photography, or as the book press was to writing. Perhaps not transformational on a per feature basis, but transformational on grounds of the possibilities and market it unlocked.
In reality things are not so stiff. My dads bag was stolen from the train. The thief was apprehended on the station. He got his bag back from the cops because it had identifiable information in it. Perhaps a bit light on evidence that the thief was not the owner, but it's not always overly complicated. I think the thief got the right nudge.
Yes, calling BS on leadership running their own SQL. Bring strategy and tactics, find good people, create clear roles and expectations and sure don’t get lost in running naive scripts you’ve written because you can do all roles better than the people actually occupying those roles.
2. Sent a snail letter to the CEO. The CEO gets little post that isn’t outright spam. This gets read by an assistant and passed down the chain. Down the chain gives very large urgency. The assistant to the CEO doesn’t know anyone five steps down. So you are coming in like a champ.
Both tips would work in my firm. It’s what I’ve use once or twice to get proper service without lawyering up. The best response was when the premier customer oriented person (director of operations) of a very large firm called me to pretty much complain that the CEO tasked her with resolving my issue. I had to refrain from laughing. (It was a big problem for me but quite a delicate matter for them I explained in kind writing.) She was telling me how happy I should be that she called me. I told here thanks for calling but you should be happy this isn’t in the papers. End of kind call, start of solution.
The one who really got it early on was Hal Varian. In his microeconomic analysis there are many parts where he seems to be like explaining markets that didn’t exist yet, but came to be massive. Google didn’t pick him up for nothing. What Ben Thompson calls aggregators was in his book, well was sketched there in principles. A 1987 book! (I worked through a 90s revision and that’s where my memories come from.)
She spent more time with here children than many will in their children’s entire childhood. They’ve experienced something than will bring a moment of silence and respect to everyone considering the feat. Being proud of yourself and your accomplishments, regardless of what life throws you. Even the 4 year old has a life story now.
Oh, and about as American as it gets. This story should make for great, interesting comments.
The “razor and blades” pricing is (as the market demonstrates) a dominant strategy. The other pricing strategy (cost-plus) is preferable for the customers printing a lot, not for customers who print little. Then add some customer myopia: I need a cheap printer, where cheap is initial out of pocket, not total cost of ownership. And there you have it: all suppliers ‘must’ follow the dominant pricing strategy because the myopic customer demands it. The twice as expensive printer up front just won’t get store space.
Brother might be (or, was?) somewhat of an outlier for the informed consumer. But who buys a Brother right? HP and Canon dominate the market.
General point is that individual suppliers in a multi supplier market have to take the dominant pricing strategy as a given, or differentiate along other axis.
Example: I like to point out shitty work processes (one needs a hobby). Anything with a few loops and some rework goes for me to start my first time right story. People take offense. No stop, you are not the process. You didn’t design it, you merely took part because we asked you to. Now stop and consider whether you think it is shitty and if so, what can we do? Can you do it? Do you need help? When? Organizationally, it’s a good riff. For me, it’s strange to do and see it help. It feels like delivering snake oil. (I rationalize this as delivering Lean in thirty minutes.)
My communication plan is facts >> options >> opinions >> advice. This way I help people mentally separate “what is” from whatever opinion I’m holding. This works for both verbal and written communication. It’s a coping strategy for being outlier direct.
[1] https://en.wikipedia.org/wiki/Henry_Molaison [2] https://en.wikipedia.org/wiki/Repetition_priming
But I think the market for a mandatory insurance can still have mostly capitalist intent. Competition, private ownership of capital, the functioning of a market.
Health care is the harder example. No perfect system exists AFAIK. Although I do believe that the real socialist Or capitalist solutions fail a lot sooner than the somewhat mixed approaches in this world. That’s also why I keep looking for other insurance markets as examples. The easy examples of functioning markets tell us that something can work. The hard problems are left for humans to solve.
I can point out that insurance that works is a staple in large parts of the capitalist world, and has been for some 4 centuries.
I agree with the point that for high chance, low impact events insurance is less efficient. Follows from the same basic utility theory. Insurance is not costless and costs will start to dominate benefits.
The intergenerational aspects of health insurance are a good point. Inflation and medical-technological progress still make insurance a good solution in my book. You can save for a pension (still looking at most of the Western world for saving too little); it’s harder to save for unknown future costs whose height is dependent on where the medical risk falls.
Example: My firms has a niche. It turns what usually is an individual disability product (where you have to have extensive medical checks up front to deal with adverse selection), into a product sold to employers for most or all employees at once (that is the key). Yes, in my country disability is a subject that employers and unions actually talk about in collective bargaining. That pretty small change takes away the adverse selection. It makes the average claim manageable, it shares burdens and keeps pricing acceptable. We are even experimenting with blank acceptance for employees who opted-out earlier. That's tricky since that brings back the adverse selection on the individual level. Still learning about how to reduce that effect, while keeping our product affordable and manageable.
Being part of a staff that manages successful delivery (in this case of food items) where at peak moments you deliver in concerto 10x average throughout, time after time was just good for morale. Plus the general goofing of teens. I don’t remember the things that I currently associate with cogs in the machine (say, scripted unpaid toilet breaks for call centers, or a lack of ownership). You owned your tiny part of the customer experience and was near all other parts.
The cogs in the machine part is imho unsuccessfully scripted work. You can’t live up to your own expectations of proper customer service because you are forced in a mold that doesn’t fit, but can’t fix the mold.
Then comes the part that I’m still thinking about. What’s easier to achieve? Great processes and happiness via lean / kaizen that treat autonomy as foundational or great scripted processes that deliver satisfaction without autonomy.
Complexity and autonomy are probably related. Higher complexity makes scripted processes that fit all exceptions a lot harder. On the other hand my experience is that so-called experts frown upon standardization and quality suffers. I’ve done standardization for professionals and have hoped to find a sweet spot between autonomy and scripted work (The Checklist Manifesto comes to mind). But I must admit those sweet spots are harder to find the less I’m intimately aware of what people do from minute to minute.