In 2005 I was creating a national 9-1-1 company for VoIP. It's understandable why people would be so conservative given the stakes. (Though sometimes they laughably underestimate the fragility they introduce, like initiatives to hook up every PSAP to the Internet and route calls that way.)

One PSAP in particular was very upset with our service. He insisted that we do not connect "Internet calls" to his PSAP, as "there might be viruses or something". Note that this was simply dialing the 10-digit number that's part of the public network - anyone can dial it.

Though it's hard to tell from the article if this was really just a procedural issue ("great software, but you must clear it and run through this checklist") or territorial/political.