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I think you misunderstand his point. He is saying that

1. if there is no free will then choices (and bad choices in particular) have to come from somewhere else.

2. that something is either unfortunate genetics or an unfortunate environment.

3. whichever of these is at fault should be fixed.

The thing about that is that we experience free will. By that I mean that most people perceive ourselves as being in control of ourselves, rather than being controlled by whatever else.

If you want to say that's an illusion or whatever, then you undermine empiricism and science with it. How many of our other perceptions about the world are unreliable and why can't this one be trusted?

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