That said, a statement in Peter's summary resonated deeply when he noted:
"We should think about all the variables an outsider might bring to our attention, and then about how to embed that outsider perspective as an integral part of our organizational culture."
How many times has this question been asked, with the common answer of "We do, and then ignore or dismiss 'the outsider'"??? Far more than most care to admit I suspect.
Yet it is this very statement that has led me personally down the "platform/software/technology agnostic" road. Repeatedly.