While it's true that Cohen acts like a bit of a douche, I think his point is rock solid. 60 days expiration for lack of use is ridiculous. And the admin he spoke to may have stayed polite, but his glib refusal to do anything to solve an obvious problem, while endlessly reciting some BS rules out of some FAQ somewhere as if they were unbreakable laws of physics, is a terribly attitude and reminds me of the most disinterested, cynical bureaucrats I've ever had to deal with.

And for what it's worth, I respect Cohen no less for what he said. I respect him for his deeds, not for his kind and humble soul. If reading a few lines of IRC logs, that he himself posted, is enough to make him lose your respect - I would question whether that respect really meant anything in the first place.