He's saying that all the problems that all of us have with Flash on a daily basis actually do not exist. We're just imagining all of it, all of us. That is not doing an incredible job, it's just not listening.
Crashing seems to be mostly directly correlated with pseudonymous Apple-polishing on webforums.... ;-)
(btw, if you're sincerely trying to improve your own experience, there's a quick set of diagnostics here: http://blogs.adobe.com/jd/2010/02/troubleshooting_player_sta... )
Like I said; no amount of effort on your part is going to make us forget our experiences with your suck ass plugin crashing our browser every day. Thankfully, there are Flash blocker plugins that make this a more rare event.
Your inability to understand this does explain why Flash is getting worse instead of better though. So thanks for that.