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I don't know enough about server infrastructure to comment on whether or not Github was adequately prepared or reacted appropriately to fix the problem.

But wow it is refreshing to hear a company take full responsibility and own up to a mistake/failure and apologize for it.

Like people, all companies will make mistakes and have momentary problems. It's normal. So own up to it and learn how to avoid the mistake in the future.

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As I said in another comment, the fact that they found an 8 minute delay from outage to status page update to be unacceptable speaks volumes to how much they value their relationship with their customers.

as an aside I feel that I'm quite fortunate to work in the EST timezone, as their outage apparently started at about 7pm my time. We have a general rule at my company to not deploy after 6pm unless an emergency fix absolutely needs to go up.

I saw the title of the story and said to myself, what outage? :P

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