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Tested in Adelaide and after a couple of local results for my fake criteria, it listed shelters interstate, 6-11 days walk away. Maybe don't show those or separate them obviously so they don't confuse anyone.

Or offer an "if all else fails" hotline number at the bottom of the results (even if you have one shown at the top).

Great initiative though.

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Thanks for the input, if it's not too much trouble would you mind submitting where you are and what you searched for perhaps with a screenshot of the map to the 'submit feedback' at the bottom of the page?

I'm in Halifax Street (Adelaide 5000). It showed a hotline, two local options and then the rest were over a week's walk away.

Thanks, prawn, I believe I've reproduced the issue and we're looking into it.

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