Hacker News Reader

Heh, given the current quality of phone support, one wonders why they aren't replaced by scripts + voice recognition + voice synthesis.

I'm pretty sure I can write a basic AI program that can beat comcast tech support agents at their job, assuming an eventual fallthrough is available.

View on HN

It's happening. I interviewed a few years ago at a place where they were planning a full-scale experiment for this exactly in their call centers. Hundreds of staff in that call center.

With the recent improvements in voice recognition and deep learning algorithms, machine-driven support is just about to happen soon. Plus there are many companies actually working on that field, ie. http://www.artificial-solutions.com or http://www.anbotogroup.com/en/index.php

Thanks for the links, but if that's the quality of their voice synthesis ... it's not going to work.

Reply on news.ycombinator.com