Sometimes, but significantly often, when I click on an email in the Outlook 365 web app, nothing happens. The display pane goes blank-white.

There is a noticable delay when I click to focus on the search bar, and often I have to retype because I click and go to start typing in my search term and lose the first few characters.

Almost always, when I search for an email in the Android app, it just hangs and even if I leave it to sit for minutes...

It's not about trust in motivation at this point. It's about trust in competency.