It would be great if someone could disrupt the duopoly of bad service.
I work in Packaging design and love problem solving. Any startups that need custom Packaging designed (design is usually free as value added service to get the mfg contract) feel free to PM me to discuss. I love to help/advise whether it becomes a mutually beneficial Business relationship, or a one sided help you only situation. ;)
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Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues.
God DHL is such an utter shit-show, it's amazing.
> for the salary they are willing to pay
Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.