This looks like really good and well-timed reaction to Uber's case. And shame on Uber that it was absolutely not transparent, hiding its problems.

If you use FOSS, you must be open to communications with the Open Source community. There is a lot of ways to do it. If you're a giant, you can find resources to change the software and contribute with patches, but if you cannot do it, please at least speak openly (or at least privately to some core developers), explaining your needs and issues.

Using FOSS without that is the same as using pirate versions of Oracle or Microsoft products, without buying support subscription.