I remember being told it was with a member of the technical team, and it was a technical recruiter who asked me questions straight off of a paper that made no sense
I hate having to use their service but they seem to be the best worst to use when it comes to selection.
They screwed me a bit too when I bought a pair of pricey US Open tickets ($800+ total) and wanted to sell them through their site. Apparently the combo I had purchased was not "resellable" but no where was that found on their site or terms.
I really hope a company "disruptes" them, as much as I hate that word, because as far as their service goes it's absolutely horrid.