Thank you. Stephen was quite deaf (60dB loss) so we emailed each other all day, even though we were sitting together. When I noticed he was straining to hear during a conference call, I started summarising what each speaker had said. He thanked me afterwards. When he looked confused about something I said, I made sure to repeat it using the exact words I had used as he hadn't heard one or more of them. I noticed that other people thought he hadn't understood, not that he hadn't heard, and repeated what they had said using different words, which confused him even more.
Stephen's deafness did not affect his work, of course, until management made him a quality engineer for our voice over IP project. With that kind of thinking, the company wasn't making any money and owed all of us six months wages. You learn a lot about motivating your team under those circumstances. I did it by emphasising the importance of what we were doing. Of the ten software and five hardware engineers, we were the only ones joining the software to the hardware.
Apart from not being paid, it was a great place to work and I'm glad it gave me an opportunity to develop my management and people skills. Until then, I had been much better at programming computers than working with people and I was feeling a bit lopsided.