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I debated switching but the lack of IMAP support in the free version turned me away.

That's the only feature I want Nylas Pro and it's not worth $12/mo.

Nylas Basic supports generic IMAP accounts. We don't show them in the list of supported providers for QA reasons but you can still add such an account like this: https://imgur.com/a/WBdXe

(By the way, feel free to open a Github issue if you're encountering problems syncing your IMAP account: https://github.com/nylas/N1/issues/)

I'm stuck at the "Connect an Email Account" screen. The "Add Custom IMAP Account…" menu item does nothing when I select it.

"QA reasons"? What is that supposed mean?

It means we didn't have enough time to make sure the app is great without bugs for this feature.

Thanks. How is that done selectively based on the pricing?

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