I am impressed with Elon Musk and his accomplishments, no doubt. But this is not even close to the worst Tesla customer service story I've heard. The company is a nightmare. The only state you can even SEE a service manual for these cars is in Massachusetts where they mandate it by law, and you have to pay by the hour to see it! There's huge issues that haven't been tested in court with how Tesla treats these cars as "their cars" even after you buy them. Refused to activate salvaged and repaired vehicles that you have the title for, calling and threatening you because they detected you dared tinker with your own car, etc.

I really want to like Tesla, but as long as they treat their cars like a service rather than a product, I'd be terrified to invest my money in one of their vehicles.

It's hard not to be really, really impressed by him, tbh.

Not everyone, but we're definitely a minority waiting for the world to catch up. Stories like this sometimes help, but also bring out all the apologist in droves...