This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random example in the same price range)
Now, on the other hand: my Lexus has had a lot fewer issues.
Compared to the ICE cars I've owned, which have had all sorts of issues with the fuel injector, transmission, carburetor, etc.
Oil changes and other small services are done while I wait and do NOT require scheduling ahead of time. They have a large lounge with food/drink, TVs, wifi, and a quiet office space for work.
Larger services have always had a loaner car included. It's always been a current model year Lexus RX. Again, no call ahead, just drop it off and drive away. The longest they've taken is a Sunday PM return on a Friday PM drop-off.