There are other stories like this on Tesla Motors Club and Tesla service always goes above and beyond to get it right. The service guys gave me their card when I picked my car up. When I have an issue, I send them an email and get me scheduled immediately. They've taken care of a flat tire that they didn't need to (on Xmas eve, nonetheless), fixed almost every issue, and have always gone above and beyond.
When we had the flat tire, it was on Xmas eve, they worked to get our car towed to the service center and even offered to deliver it to us later that night. We left the key in the trunk and went Xmas shopping and it got towed just fine.