I'm pretty surprised by the comments here on decorum and civility. The customer called the product a "piece of shit" - yes he used bad language, but he's criticising the product itself. An object. The rep. directly insulted the customer's character (saying he had "poor impulse control" and was throwing a "tantrum").

Is this another example of American tendencies to be extra sensitive about "profanity" or am I missing something? From my reading, the rep. was significantly more out of line even in his tone and message than the customer, even before he went and defacto-bricked the device in his own little tantrum.

The character assassination gets even more childish if you look at the customer's account:

> This user is suspended until Dec 28, 2019 3:37 am.

> Reason: attitude