See, for some reason people will go to lengths to somehow absolve corporations of their responsibility in this country. It's really sad.

Sure, there may be issues that can't be planned for, and you can't hire for every case and solve every issue. But that is still not this customer's fault, and he was punished for it, arbitrarily. Frankly I don't care how difficult it is for United to prevent this from happening again-it is their responsibility, it should not be the responsibility of their customers.

> Re-location of flight crews is simply a necessary option for the airlines at this point of time. Maybe down the road we can remotely pilot airliners and then situations like this won't arise.

Then reserve 4 seats on every flight for possible situations that arise. It's not my problem that United loses money this way. It's theirs.