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I don't know if it's the team I work with or a problem in general, but a lot of my time these days I spend on getting annoyed with developers who just keep reporting "it's not working". Hardly any effort in looking at logs/stacktraces and then mapping it back to the code - all of which they have access to. When asked for more details about the issue, I almost always get answers like "here's the place where we have the log files, can you look into it and tell me what's wrong".

It gets worse. I've known developers who will report merely that 'website blah is down'. They don't look at the logs and they don't tell me the actual error message that the browser receives.

If the error is clear then sure, look at the code. Many people seem to be bad at writing user friendly error messages though, requiring a search for what the message even means.