ISPs, like all corporations, always have the best interests of their customers as heart. In the unlikely event that an ISP abuses their position another ISP startup will immediately spring up and start a brand new network.
The ideal communication now would be spot on recall of previous bad behavior, interleaved with humor/abusrdity.
The current FCC's communication expects a certain context, and meta cultural structure. If those features are removed (corporate speak, governance speak), and the response are couched in absurdity+accurate facts, then they dont have much.
They're claim to authority is undermined and the legitimacy of the action is removed.
This is about the way the facts are communicated, as it is about the facts themselves.
BOOM!
</cheapshot>
/s