Regardless of how the thing is skinned, the person using it is still a foot too tall, wearing a helmet and gliding around like the nun from Blues Brothers. The operation of these things looks infinitely more unusual than the device itself.

That's why when you get someone like Steve Jobs to give you advice, whether you like it or not you listen to it without being defensive. It's very tough to do (from customers and potentials too); it's easy to say to your self, "well, they just don't get it." But that's foolish.

> It's tough to imagine 'what it could be' unless you actually see it.

The obvious exception being people who create things like the iPod or MBP :-)