It's like they are paying them to reply with irrelevant links to their support page. I would really not be surprised if every mail that they send to OP was made by bots.
See stackoverflow etc were for a couple of years at least it seemed that more likely or not any really useful question/answer would be flagged/closed/something. I've seen less of it lately so either I developed a blind spot, google changed ranking, SO decided to stop doing this (I've seen some people trying to advocate common sense in meta.)
One of my favourites: an otherwise relevant question on networking being flagged of because the equipent in question was placed between two corporate networks and the rules specified that it had to be placed in a corporate network. :-/